Privacy Policy

Last Updated: 18 February 2025
Effective Date: 18 February 2025

At MadKeep, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.madkeep.com (the “Platform”).

By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, billing details, and payment information provided when creating an account or making a purchase.

• Account Information: Login credentials, communication preferences, and profile settings.

• Transaction Information: Purchase history, payment method, and payout details (if you are a Seller).

• Technical Data: IP address, browser type, device identifiers, and cookies to improve performance.

• Communications: Messages you send to our support team or to other users via the Platform.

2. How We Use Your Information

We use your data for:

• Providing and operating the Platform and its services.

• Processing payments through third-party providers (e.g., Stripe, PayPal).

• Preventing fraud, verifying identity, and ensuring platform security.

• Sending service-related updates and important notifications.

• Complying with legal obligations.

• (With your consent) sending marketing or promotional materials, which you may opt out of at any time.

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we rely on the following legal bases for processing:

• Contract performance (providing the service you purchase).

• Legal compliance (e.g., financial reporting, anti-fraud).

• Legitimate interests (improving our services).

• Consent (for optional marketing).

4. Sharing Your Data

We do not sell your personal information. We only share data with:

• Payment Processors (Stripe, PayPal) for secure transactions.

• Service Providers (hosting, analytics, communication tools) that support our operations.

• Authorities where required by law, regulation, or court order.

All third parties are required to protect your data and use it only as instructed.

5. International Data Transfers

Your data may be processed outside your country of residence, including in the U.S. or EU. We ensure adequate protection by relying on GDPR-approved mechanisms (e.g., Standard Contractual Clauses).

6. Data Retention

We retain personal data only as long as necessary for:

• Providing services.

• Meeting legal, tax, and accounting obligations.

• Resolving disputes.

When data is no longer needed, it will be securely deleted.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to certain processing activities.

• Data portability (receive your data in a structured format).

• Withdraw consent to marketing communications.

To exercise your rights, contact us at privacy@madkeep.com.

8. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain login sessions.

• Analyze Platform traffic.

• Improve functionality.

You can control cookies through your browser settings.

9. Data Security

We implement technical and organizational measures to protect your data, including:

• Encryption of sensitive information.

• Secure payment processing via trusted providers.

• Access controls to prevent unauthorized use.

However, no method of transmission is 100% secure. You use the Platform at your own risk.

10. Children’s Privacy

The Platform is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from minors. If you believe a minor has provided information, please contact us.

11. Third-Party Links

The Platform may contain links to external websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a new “Last Updated” date. Continued use of the Platform after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or your data rights:

📧 privacy@madkeep.com
🌍 www.madkeep.com