Terms of Service

Last Updated: 18 February 2025
Effective Date: 18 February 2025

Welcome to MadKeep — your trusted platform for digital coaching, training, and online services. These Terms of Service (“Terms”) govern your access to and use of our website at www.madkeep.com (the “Platform”), including all services, features, content, and tools made available by MadKeep (“we,” “us,” or “our”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

1. Definitions

• Account: Your registered user profile used to access the Platform.

• Buyer: A user who purchases coaching or digital services via the Platform.

• Platform: The MadKeep website, mobile site, and related services.

• Sale Contract: The agreement formed between a Buyer and a Seller for the provision of services.

• Seller: A user who offers coaching or digital services on the Platform.

• Services: Coaching, consulting, or other digital offerings facilitated through the Platform.

• User/you/your: Any individual or entity using the Platform, including Buyers, Sellers, and visitors.

2. Acceptance of Terms

By creating an Account or using the Platform, you confirm that:

• You are at least 18 years old (or have parental/guardian consent).

• You are not located in a country or region subject to sanctions.

• You are not on any prohibited or restricted party lists.

• You agree to comply with these Terms and all applicable laws.

If you use the Platform on behalf of a business, you confirm you have authority to bind that entity.

3. Accounts & Security

• You must provide accurate and up-to-date information.

• You are responsible for safeguarding your login credentials.

• Any activity under your Account is deemed authorized by you.

• We may require identity verification (EKYC) for compliance or fraud-prevention purposes.

4. Nature of Services

MadKeep provides a platform for coaching and digital services. We do not:

• Own or produce the services offered.

• Act as a party to Sale Contracts.

• Process payments directly (handled by third-party providers like Stripe).

Our role is limited to facilitating connections and secure transactions between Buyers and Sellers.

5. Sale Contracts

• Buyer Responsibilities: Pay the agreed amount, review service details before purchase, and confirm delivery.

• Seller Responsibilities: Deliver services accurately and on time, comply with laws, and avoid off-platform dealings.

• MadKeep is not responsible for the quality, legality, or performance of services but may facilitate dispute resolution.

6. Payments & Refunds

• Payments are processed securely by third-party partners (e.g., Stripe, PayPal).

• All sales are final, except as required by law or as stated in our Refund Policy.

• Refunds may be issued only in cases of billing errors, duplicate charges, or failure to deliver the service.

• Sellers receive payouts once services are confirmed as delivered, subject to partner timelines.

7. User Conduct

You agree not to use the Platform for unlawful, fraudulent, or abusive purposes, including:

• Harassment, impersonation, or spreading harmful content.

• Uploading malware or attempting to disrupt systems.

• Spamming, phishing, or attempting to manipulate transactions.

• Circumventing Platform processes or engaging in prohibited activities.

8. Intellectual Property

• Platform content (design, text, graphics, software) belongs to MadKeep.

• You are granted a limited license to use the Platform for personal, non-commercial purposes.

• Sellers are responsible for ensuring their content does not infringe third-party rights.

9. Disputes

• Users should attempt to resolve issues directly.

• MadKeep may, at its discretion, assist in mediation and temporarily hold funds during disputes.

• MadKeep is not obligated to arbitrate disputes.

10. Privacy

Use of the Platform is subject to our Privacy Policy, which complies with GDPR, LOPDGDD, and CCPA. We do not sell personal data.

11. Warranties & Liability

• Services are provided “as is” without warranties.

• MadKeep is not liable for indirect damages, lost profits, or disputes between users.

• Liability is limited to the lesser of €50 or the amount paid for the disputed service.

12. Termination

We may suspend or terminate accounts for violations of these Terms, fraudulent activity, or prolonged inactivity.

13. Governing Law

• EU users: Spanish law, courts of Madrid.

• U.S. users: California law, courts of San Francisco.

14. General

• No partnership or agency is created by these Terms.

• If any clause is unenforceable, the rest remain valid.

• These Terms and our Privacy Policy are the entire agreement between you and MadKeep.

15. Contact

For questions or complaints:
📧 privacy@madkeep.com
🌍 www.madkeep.com